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Customer Service apps for Salesforce

41 Salesforce AppExchange apps listed under Customer Service, sorted by number of reviews. 3 of them are free. Open any app to see what it does, its pricing, supported editions, and a link to the official listing.

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Docusign eSignature for Salesforce: The trusted eSignature solution
by Docusign, Inc**

Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. Get started with a...

Paid★ 4.5 (4,647 reviews)
360 SMS App: SMS, MMS, Text, Bulk SMS & WhatsApp for Salesforce | WeChat | CTI
by 360 Degree Cloud Technologies Pvt. Ltd.

Send SMS, MMS, RCS & WhatsApp from Salesforce — automate text messaging with Flow & Agentforce, send bulk SMS & drip campaigns, and manage t...

Paid★ 4.9 (1,294 reviews)
SMS-Magic & Conversive | Conversational Messaging
by Screen Magic Mobile Media

Drive positive outcomes across your client, candidate or patient lifecycle by leveraging AI to start conversations, guide decisions and fulf...

Paid★ 4.8 (1,138 reviews)
Partner Contact Center Powered by Vonage
by Vonage

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies vo...

Paid★ 4.9 (1,044 reviews)
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics
by Talkdesk

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integ...

Paid★ 4.7 (699 reviews)
Free Jira Integration for Salesforce by Peeklogic | FREE | PSA | DEVOPS
by Peeklogic

Free Connector links Salesforce & Jira for the case object, providing real-time data sync only from Salesforce to Jira for up to 10 users. C...

Free★ 5.0 (70 reviews)
Survey Vista: 100% Native Salesforce Surveys — NPS, CSAT & Customer Feedback
by Ardira

Salesforce surveys made native: send CSAT, NPS, CES & VoC surveys automatically on case close & customer lifecycle events. No-code survey & ...

Freemium★ 5.0 (243 reviews)
Email to Case Premium: High-Efficiency Case Management to Reduce Service Costs
by Vicasso

Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Tim...

Paid★ 5.0 (232 reviews)
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics
by Natterbox

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI...

Paid★ 4.8 (211 reviews)
Mogli: The Easy Way to Text on Salesforce
by Mogli

Mogli makes texting from Salesforce easy. Built on and for Salesforce, Mogli was designed for Trailblazers. Our team members are experts in ...

Paid★ 5.0 (210 reviews)
Glance Cobrowse
by Glance

Glance empowers customer-facing teams with in-the-moment collaboration inside Salesforce. Instantly launch cobrowsing, screen sharing, video...

Paid★ 4.9 (185 reviews)
Box: Intelligent Content Management, Document Collaboration, Workflows & E-Sign
by Box

Box helps you securely manage content across your entire business lifecycle. Users can easily generate documents, e-sign, and collaborate ac...

Paid★ 4.0 (181 reviews)
Five9 Adapter (Open CTI) for Contact Centers
by Five9

Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, pe...

Paid★ 4.4 (160 reviews)
FedEx Shipping App: Salesforce-native Shipping, Tracking and Returns
by Zenkraft, a Bringg Solution

Zenkraft, a Bringg Solution, is an easy-to-use 100% Salesforce native app for shipping with FedEx (and 150+ carriers). ☑ Automate shipping ☑...

Paid★ 4.9 (156 reviews)
Kubaru: Lead Assignment, Case Routing, Round Robin Distribution, Speed-to-Lead
by Kubaru

Are you looking for a better way to assign leads, contacts, cases, opportunities, and other records in Salesforce? Kubaru provides all the t...

Paid★ 5.0 (153 reviews)
Krisha AI SMS App for Salesforce | AI Dialer | WhatsApp | AI Chatbot & Voice
by H&H Soft Cloud

Most Salesforce teams lose deals due to slow and scattered conversations. Krisha AI brings SMS, WhatsApp, and AI calling into one platform —...

Paid★ 4.9 (150 reviews)
Jira Connector for Salesforce by Peeklogic | PRO | Two-Way Sync, Agentforce, AI
by Peeklogic

Project Management with Peeklogic Connector for Salesforce & Jira enables real-time, no-code synchronization of projects, issues and custom ...

Paid★ 5.0 (147 reviews)
Jotform for Salesforce: Forms, Surveys, QR Codes, Dynamic Prefill & Offline Data
by Jotform Inc.

Power Salesforce data collection and lead capture with Jotform’s no-code forms. Use dynamic prefill, offline collection, QR code scanning, e...

Freemium★ 4.6 (139 reviews)
ValueText : SMS, WhatsApp for Salesforce: bulk SMS, WebChat, AI agents, Chatbot
by ValueText | WorkDial

Multi-channel messaging in Salesforce: SMS, text messaging, WhatsApp, MMS, WebChat. two way sms, Bulk SMS and group SMS from list views, rep...

Paid★ 5.0 (131 reviews)
Engageware Scheduler for Salesforce — Scheduling for Regulated Industries
by Engageware

For nearly 20 years, Engageware has been helping the world's best-known and most successful businesses grow through intelligent appointment ...

Paid★ 4.7 (127 reviews)
Fastcall CTI: Phone, SMS & Dialer – 100% Salesforce
by Fastcall

Call and text from Salesforce, wherever you work. Fastcall is CTI and SMS built 100% in Salesforce, on desktop and mobile. Every call and me...

Paid★ 4.9 (124 reviews)
Zenkraft | Salesforce-Native Automated Multi-Carrier Shipping, Tracking, Returns
by Zenkraft, a Bringg Solution

Zenkraft is an easy-to-use, quick-to-implement shipping, fulfillment, tracking, and returns app. ☑ Salesforce-native, Agentforce-ready ☑ 200...

Paid★ 5.0 (120 reviews)
SMS, MMS, RCS, Voice & WhatsApp for Salesforce | Bulk SMS, 2-Way SMS & SMS Flows
by Sastorm Software LLC

Send SMS & WhatsApp directly from Salesforce — automate outreach with Flows & Agentforce, run bulk campaigns, and manage two-way conversatio...

Paid★ 4.8 (117 reviews)
Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce
by Vicasso

Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automa...

Paid★ 5.0 (107 reviews)

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