Sinergify - A Salesforce Jira Connector

Highlights

• Sinergify is a Salesforce-native connector that enables bi-directional sync between Salesforce and Jira and allows silo-free interactions amongst Support and Engineering teams.
• The product allows integration of all standard and custom Salesforce objects of all SFDC products (Service, Experience, Sales Cloud, etc.) with both cloud and on-premises versions of Jira products (Core, Ops, Software, and Service Desk).
• Team-wise benefits of Sinergify:
  Support: Improve SLA compliance with faster case escalation Product: Customer-centric product road mapping using customer feedback Engineering: Aligned goals with the product team with a closed feedback loop

What Sinergify - A Salesforce Jira Connector does

Sinergify Use Cases:

● JIRA ISSUE MANAGEMENT

Users would be able to easily create, link/unlink, update and track Jira issues directly from Salesforce

● BI-DIRECTIONAL SYNC, CONTROLLED SYNCING OF DATA, COMMENTS, AND ATTACHMENTS

The integration allows the bi-directional syncing of data including comments and attachments. Admins have to decide what comments, attachments should be visible and to whom

● AUTO JIRA CREATION

Use our inbuilt methods in your Process Builders, Triggers, Apex to create a Jira issue automatically

● ADVANCED SEARCH

Leverage an improved search capability that allows searching based on multiple facets including Jira components, filters, case numbers, etc.

● JIRA STATUS/TRANSITION HANDLING

Users can change the status of Jira issues right from Salesforce. Also, Jira transitions, which include screens asking for additional information to change the Jira status, can be handled in Salesforce

● FEED ITEM CONTROL

Use #linktojira to link a case or any other object (based on field mapping) to a Jira issue.

Also, sync your feeds as a comment on Jira or use them to sync files using #sendtojira.

For more details, visit www.sinergify.com

Screenshots