Fastcall CTI: Phone, SMS & Dialer – 100% Salesforce

Highlights

• Native calling and SMS in Salesforce—on desktop and mobile
  Fastcall quick actions let users call and text from any Salesforce record in Salesforce Mobile, with interactions automatically logged to the CRM.
• Turn mobile phones into Salesforce-connected business devices
  Support outbound, inbound, and simultaneous ringing on users’ mobile phones, while automatically recording supported call activity in Salesforce.
• Automatic call and SMS logging for reliable reporting
  Fastcall logs supported calls and text messages to Salesforce automatically, giving teams cleaner activity history and more dependable reporting without manual data entry.
• Native Salesforce reporting for calls and SMS
  Analyze real-time and historical call and SMS activity across desktop and mobile with Fastcall reports and dashboards built in Salesforce.
• Save hours of selling time with automatic activity logging
  Fastcall automatically logs supported mobile and desktop calls in Salesforce, capturing duration, outcomes, notes, and more without extra clicks.
• Global calling and SMS, built for Salesforce teams
  Fastcall gives mobile sales and service teams click-to-dial, voicemail drop, IVR, ACD/queues, Salesforce-driven automation, and more—powered by Twilio’s global communications infrastructure.
• With more than 100 five-star reviews, Fastcall is one of the highest-rated Salesforce-native phone and SMS solutions. Conversation Insights bring recorded sales calls into Salesforce for AI-powered analysis, coaching, and visibility.
• Get started quickly with an AppExchange installation—no hardware or capital expense required. Fastcall licenses start at $30 per user per month, plus usage-based charges for phone calls and SMS.
• For teams that take Salesforce seriously, Fastcall is more than an integration—it is a 100% native Salesforce app for voice and SMS. Run calling, texting, activity capture, automation, and reporting in the Salesforce experience your team already knows.

What Fastcall CTI: Phone, SMS & Dialer – 100% Salesforce does

Fastcall is a Salesforce-native CTI for calling and SMS on desktop and mobile. Your team can make and receive business calls, send texts, and capture communications in Salesforce and Salesforce Mobile—without moving between a separate telephony app and the CRM.

Fastcall turns a user’s mobile phone into a connected Salesforce work device. Teams can route inbound and outbound mobile calls, record supported calls, and report on activity alongside desk-based communications, helping keep customer conversations visible in Salesforce.

Fastcall also brings SMS into the Salesforce workflow. Messages can be sent from the customer context and logged as Salesforce activity, giving managers a clearer view of outreach, responses, and outcomes while reducing manual data entry.

Built to look and work like Salesforce, Fastcall helps teams adopt calling and messaging in the interface they already use. The result is a Salesforce-first phone and SMS experience that keeps customer communication, activity history, and reporting connected across desktop and mobile.

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