ADL Connect PRO - Integrate Azure DevOps / JIRA / ServiceNow / Zendesk /Xurrent

Highlights

• 🔷 Azure DevOps Integration
  🔐 OAuth Supported 🔄 Real-time, 2-way sync of Salesforce records with work items. 📋 Work items: Epic, Feature, User Story, Task, Bug. 🔗 Link any object + sync 💬 comments & 📎 attachments.
• 🟦 JIRA Integration
  🔐 OAuth Supported 🔄 Create & track JIRA issues from Salesforce, kept in sync. 📋 Issue types: Story, Task, Bug, Epic, Sub-task. 🔗 Map Case/custom objects + sync 💬 comments & 📎 files.
• 🟩 ServiceNow Integration
  🔐 OAuth Supported 🔄 2-way sync of Salesforce records with ServiceNow. 🗃️ Tables: Incident, Problem, Change Request, Task, Service Catalog. 🔗 Link Case/any object + sync 💬 comments & 📎 attachments.
• 🟢 Zendesk Integration
  🔐 OAuth Supported 🔄 2-way sync of Salesforce records with Zendesk. 📋 Objects: Ticket, User, Organization, Comment. 🔗 Link Case/any object + sync 💬 replies & 📎 attachments.
• 🟣 Xurrent(4Me) Integration
  🔐 OAuth Supported 🔄 2-way sync of Salesforce records with Xurrent(4Me). 📋 Records: Request, Problem, Change, Task, Service Instance. 🔗 Link Case/any object + sync 💬 notes & 📎 attachments.

What ADL Connect PRO - Integrate Azure DevOps / JIRA / ServiceNow / Zendesk /Xurrent does

ADL Connect - Azure DevOps / JIRA / ServiceNow / Zendesk / Xurrent(4Me) Connector

● Automation

The integration allows the bi-directional syncing of data including comments and attachments. Use our inbuilt methods in your Process Builders, Triggers, and Apex to create a WorkItem automatically.

● Real-Time Tracking

Improves SLA compliance and Customer Satisfaction through the faster turnaround of responses to customers on reported Records. It improves coordination between teams across the two applications so that both sides may efficiently collaborate, exchanges information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications.

● Effective Team Collaboration

ADL Connect allows teams to work efficiently with engineering. As support calls are captured, Help Desk can create a specific Issue in Azure DevOps / JIRA / ServiceNow / Zendesk / Xurrent(4Me) for triage by Engineering. Issues may be further elaborated, prioritized, and scheduled for delivery either as patches or releases. Support stays in sync throughout the resolution processes to ensure timely feedback to customers.

Screenshots