SMS-Magic & Conversive | Conversational Messaging

Highlights

• Engage anywhere, anytime.
  Promptly engage inbound inquiries and messages across touchpoints, time zones, regions and channels by using 24/7 response tools & bots.
• Drive intelligent messaging.
  Scale up meaningful engagement by integrating AI-assisted messaging with your tech stack. Involve a real person whenever needed.
• Ensure full accountability.
  Prevent spam and security breaches by enforcing checks on the consent and content of outgoing messages. Ensure compliant messaging.
• Easily integrate Multichannel Messaging (SMS, MMS, Chat WhatsApp, Instagram) capabilities.
• Compliance Management: Effectively manages opt-in/Opt-out compliances. Helps you with 10DLC registration.
• Efficient Onboarding: One-click installation streamlines setup, enabling you to start benefiting from multichannel messaging quickly.
• Full assistance on messaging infrastructure setup (Short Code, TFN, 10DLC.) Bring your own Provider and plug into SMS Magic messaging infrastructure. (Messaging registration costs for Short Code, TFN, 10DLC, and WhatsApp are additional.)
• SMS Magic ensures you stay fully compliant with privacy and regulatory requirements with built-in controls to always comply with TCPA, GDPR, CCPA, and CASL messaging regulations for WhatsApp, Facebook Messenger, and text.

What SMS-Magic & Conversive | Conversational Messaging does

Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations

Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration.

- Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger,

- Easy Configuration & Use

- Interactive & Automated Messaging

- Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports

- Automate with Flows: keywords, reminders, alerts, & routing

- Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking

- Analytics Dashboards

- Standard & Custom Objects

- Experience cloud, Force.com solutions

- Global Coverage

- Protect users from Spam

- Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)

Screenshots