Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

Highlights

• AGENTIC AI FOR SALESFORCE CONTACT CENTER
  Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
• OMNI-CHANNEL MESSAGING (SMS + WHATSAPP)
  Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
• NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE
  Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
• CLICKS NOT CODE CX IVR BUILDER
  Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
• SPEECH ANALYTICS & COACHING
  Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
• 100% SALESFORCE-NATIVE & EASY ADMIN
  Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

What Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics does

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER

Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce.

CONVERSATIONAL AI FOR VOICE & DIGITAL

Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes.

AUTOMATE DIGITAL CHANNELS AT SCALE

Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility.

EASY ADMIN & FAST DEPLOYMENT

100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass.

- Native dashboards and reports in Salesforce for full visibility.

- Click-to-configure call flows, digital routing, and AI prompts.

FLEXIBLE TELEPHONY & RELIABILITY

Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability.

SECURITY & SCALE

Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

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