Blackthorn Messaging | SMS Text Messages for Salesforce

Highlights

• Send and receive text message communication from directly within Salesforce. Ensure that all of your text messages are stored and remain within your CRM where it's reportable and trackable.
• New conversations are created automatically when you receive a text and the conversation status is updated in real-time as you send and receive texts. No more lost historical conversations, access transcripts quickly in the Conversation History areas.
• Connect with customers as part of your sales or registration processes by using their preferred channel of communication. Simply insert automated or manual messages into your existing business processes to ensure open and clear communication.

What Blackthorn Messaging | SMS Text Messages for Salesforce does

A Salesforce SMS App designed for sending and receiving text messages from Salesforce. Add a new channel into your support and sales operations.

Ensure that text messaging is stored and remains within your CRM where it's reportable and trackable.

FEATURES

✔ Manage all your text message conversations from a unified inbox

✔ Send bulk messages from List Views or Campaigns

✔ Build Automations (Flow, Process Builder, and Apex)

✔ Send SMS or MMS (image messaging) from any Object

✔ Configure multiple phone numbers

✔ Templates with merge fields

✔ Auto create inbound leads

✔ Automated conversation tool with campaigns

✔ Link tracking

✔ Link shortening

✔ SMS Forwarding

✔ Phone lookup to verify phone numbers are mobile numbers and not landlines. This saves you money by not using your message balance to text landlines.

✔ Lightning Components

Screenshots