Impact Labs: Service Match

Highlights

• Provides a single system to view client history, review potential service providers, send referrals and reminders to clients by text and email, and track referral outcomes. No more toggling between multiple systems, spreadsheets, and paper files.
• A matching algorithm automatically displays the most relevant services based on client data already in your system, eliminating the need for time-intensive online searches, phone calls, and emails. You can customize this to suit your needs.
• Maintain a list of preferred service providers in your system or retrieve from a service directory like One Degree. Either way, you’ll have a centralized directory of human services providers that any case manager can access for referrals.

What Impact Labs: Service Match does

With Impact Labs Service Match, quickly refer clients to life-saving services. By recommending service providers based on data already in your system, Service Match helps you spend less time researching services, and more time supporting clients to meet their goals.

*What’s Inside?*

Service Match is a managed package leveraging core platform capabilities alongside custom objects. Service Match is a standalone app, meaning it doesn’t require anything but the core Salesforce platform to work.

- Custom UI that displays your services information right alongside client contact information

- A custom object to collect program and services data to make referrals

- Customizable flows and scoring to adjust the matching algorithm so it suits your matching needs perfectly

*Community Co-Creation*

Service Match was created in collaboration with community members and designed to be open-source with community leadership. You can continue to contribute to its success by engaging on github to suggest enhancements based on your real-world feedback.

To learn more about community collaboration through Impact Labs, visit Salesforce.org/ImpactLabs (http://salesforce.org/ImpactLabs)

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