Guru Knowledge Management - Company Wiki

Highlights

• Guru's Salesforce integration syncs your Salesforce Knowledge articles directly into Guru’s dynamic company wiki so trusted info is accessible from anywhere
• Use Guru's browser extension to discover and document knowledge while working across the entire Salesforce suite of products, without switching between tabs.
• Guru's AI Suggest and Knowledge Trigger features deliver contextually relevant knowledge to your team so they can resolve customer questions faster and more accurately.

What Guru Knowledge Management - Company Wiki does

Salesforce Knowledge Integration:

Guru integrates with Salesforce Knowledge, allowing teams to sync Salesforce Knowledge articles into Guru, creating a unified, consistent, and trusted source of information.

Key features of Guru:

Guru Browser Extension:

The Guru browser extension can be used to quickly access information across any Salesforce product, giving your team instant access to the info they need without leaving Salesforce.

AI Suggest + Knowledge Triggers:

Guru can suggest contextual content for your team, whether they are responding to emails in Service Cloud or chatting live in Salesforce Chat. Guru can also be configured to alert users to relevant information based on content or fields within Salesforce.

Guru App for Slack:

Guru's Slack App enables you to search and share Guru information directly in a Channel, DM or Shared Channel in Slack Connect. Capture important information from Slack and use trusted, easy-to-share knowledge from Guru to power your digital HQ.

Interested in Exploring a Partnership? Salesforce Certified Consulting Partners who want to package an innovative company wiki can visit https://go.getguru.com/partner-request

Screenshots